Transformation Snapshots
Client: National field services business
Challenge: Field teams operating in silos, inconsistent client experience, and slow issue resolution.
What We Did:
Reviewed and redesigned team structure and role clarity
Introduced daily huddles and shared accountability processes
Trained team leads in operational coaching
Results:26% faster issue resolution
Consistent customer experience across regions
Higher team engagement and clarity of purpose
“Fortis helped us align our people, priorities and processes — we’re no longer stuck in reactive mode. Everyone knows what good looks like and how to achieve it.”
Client: NHS-adjacent services organisation
Challenge: Change fatigue, disengaged workforce, and performance pressure from regulators.
What We Did:
Ran focused workshops to reconnect strategy with day-to-day work
Supported senior leaders in simplifying priorities
Coached managers through live improvement cycles
Results:Greater energy and confidence in delivering change
33% improvement in key metrics over 12 weeks
Renewed trust between leadership and frontline staff
“They helped us create momentum and belief when we needed it most. What they do is both structured and deeply human.”
